Frequently Asked Questions
Everything you need to know about your next timeless timepiece.
Are Orient watches covered by a warranty?
Yes, all Orient watches purchased through our official store come with a one-year limited warranty that covers manufacturer defects and movement issues.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your watch sooner.
What is your return policy?
We offer a 30-day return policy for unworn watches in their original packaging with all tags and protective films intact.
Are Orient watches water-resistant?
Most Orient models feature water resistance ranging from 30m to 200m. Please check the specific atmospheric pressure (ATM) rating on the product page before exposing your watch to water.
Do I need to replace the battery in my Orient watch?
If you have purchased an automatic or mechanical model, it is powered by the motion of your wrist and does not require a battery. Quartz models will require a battery replacement every 2-3 years.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.